Who We Are

Another World Porto (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website https://porto.another-world.pt, book VR experiences, or interact with us.

Data Controller

The data controller responsible for your personal data is:

Another World Porto

Address: R. Dr Joaquim Pires de Lima 119, 4200-347 Porto, Portugal

E-mail: anotherworld.porto@gmail.com

Phone: +351 965 914 900

Personal Data We Collect

We may collect the following categories of data:

We may collect the following categories of data:
– Identity data: Name, surname.
– Contact data: Email address, phone number.
– Booking data: Reservation details (date, time, number of players).
– Payment data: Payment method, transaction details (via our secure payment provider – we do not store your card details).
– Technical data: IP address, browser type, device information.
– Cookie and usage data: Preferences, statistics, and marketing cookies via Cookiebot.

How We Use Your Data

We process your personal data for the following purposes:

– To manage and confirm your bookings.
To process payments securely.
To provide customer support.
To send important service updates related to your reservation.
To improve our website and customer experience (statistics, analytics).
To send marketing communications (only if you have consented).

Legal Basis for Processing

We process your personal data under the following legal bases:

Contract – to manage your booking and provide our services.
Legal obligation – to comply with accounting and tax laws.
Consent – for marketing emails, cookies, and newsletters.
Legitimate interest – to improve services and prevent fraud.

Cookies

We use cookies to personalise content and ads, provide social media features, and analyse traffic. Some cookies are necessary for the website to function, while others require your consent.
You can manage your cookie preferences at any time through our Cookie Consent Tool (Cookiebot).

Data Sharing

We may share your data with:

– Service providers: booking system, payment processors (e.g., [insert provider]).
– Analytics & advertising providers: Google Analytics, Facebook/Instagram Ads (if used).
– Authorities: if required by law.

We do not sell your data to third parties.

International Transfers

If we use service providers outside the European Economic Area (e.g., Google, Meta), we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

Data Retention

We retain your personal data only as long as necessary:

– Booking and payment data: kept for up to 10 years (for tax/legal reasons).
– Marketing data: kept until you withdraw your consent.
– Cookies: stored according to their individual duration (see Cookie Declaration).

Your Rights

Under the GDPR, you have the following rights:

– Right of access – obtain a copy of your data.
– Right to rectification – correct inaccurate data.
– Right to erasure – request deletion of your data.
– Right to restrict processing – limit how we use your data.
– Right to data portability – receive your data in a structured format.
– Right to object – to processing based on legitimate interests or marketing.
– Right to withdraw consent – at any time (for cookies and marketing).

– you also have the right to file a complaint with the Portuguese Data Protection Authority (CNPD): https://www.cnpd.pt

Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or misuse.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.